The Code Compliance office is responsible for investigating and reviewing complaints both public and private property, commercial and residential, to ensure that there are no health or safety hazards that might endanger the public and determining compliance with certain City codes and ordinances. These code requirements are the minimum standards the City has adopted to protect the interests and eliminate hazards that could affect public safety, health, and general welfare. The City’s codes and ordinances address a wide variety of areas, including nuisance violations, public health, zoning violations and sign violations.
Code Compliance Officers are not Police Officers and cannot issue citations. However, officers can still file complaints with the City’s Municipal Court, which requires a property owner or occupant to appear in court to answer to charges of code violation. In addition, for certain types of violation, the City may remove the nuisance and charge the property owner for the cost of work, including placing a lien on the property to recover the costs. However, the primary focus of the officers in enforcement is education, and officers will normally work with first-time offenders and allow them time to remove the nuisance themselves.
Short Term RentalS
The rental for compensation of one- or two-family dwellings, as defined in the IRC (International Residential Code), for the purpose of overnight lodging for a period of not less than one night and not more than 30 days other than ongoing month-to-month tenancy granted to the same renter for the same unit. This is not applicable to hotels, motels, bed and breakfasts, resort properties as defined in Chapter 144-5.17 of the municipal code or resort condominiums.
If you would like to report an illegal Short Term Rental property please fill out the online Short Term Rental Complaint Form.
Please Note: If the complaint occurs after hours or on the weekend the complaint will be reviewed the next business day.
If you have a noise complaint related to a Short Term Rental property do not use the form and contact the New Braunfels Police Department non emergency dispatch at 830-221-4100.
- Common Violations
- Complaints Not handled by Code Compliance
- Excess Brush & Bulky Items
- Building Code
- Deed Restrictions
- Citizen Portal
Common Violations - The following is a list of some of the most common issues Code Compliance deals with on a regular basis:
Tall grass and weeds - Any overgrown vegetation over 12 inches high in the front, back or side yards. Residents must maintain their yards all year long.
Outside storage - Property shall be maintained in a safe and sanitary condition, free from accumulation of garbage, litter or debris which include:
- Landscape trimmings
- Construction materials
- Household fixtures/appliances
- Auto parts/scrap metal
- Old furniture, furniture parts
Junk vehicles - Inoperable, wrecked or dismantled vehicles cannot be openly parked or stored on any public visibility premises. Such vehicles must be stored in a garage or other permitted structure designed for that purpose.
Right-of-way obstruction - Any goods, wares, merchandise, boxes, barrels, containers, signs, or any other obstruction of any kind in or upon any street, street right-of-way, avenue, alley or sidewalk commercial or residential is prohibited.
In order to protect the beautiful and safe community of New Braunfels. The City of New Braunfels Code Compliance Division kindly reminds residents and business of prohibited signs:
Off-premise and on-premise signs prohibited include:
Any sign other than signs owned by the city, the state or a county, or authorized by the city, posted on a utility pole, street sign, street furniture or sign posted in the public right-of-way, of any size, including signs with wood or wire framing, post or stakes. Such signs are hereby declared to be abandoned trash at the time of posting and may be removed and discarded without notice.
Complaints that are not handled by Code Compliance:
Animal related (barking dogs, excessive animals)
Vehicles parked on public streets or right-of-way
Street failures (potholes, cracks)
Signal lights and traffic signs
Excess Brush & Bulky Items
Bulky items such as furniture, appliances or brush are not collected during routine curbside service. The Solid Waste & Recycling Division can schedule a collection of bulky items at the request of the resident. There is a fee for this service.
The Code Compliance Division does not enforce Building Codes or construction occurring without Building Permits. Use the Building Division online complaint form if you have any questions about construction related concerns.
The Code Compliance Division does not enforce deed restrictions or Home Owners Association (HOA) covenants. These are civil processes and are not enforceable by the city unless they correspond with a city ordinance. The city does not enforce ordinances outside of the city limits. Please contact your HOA or county for additional information.
We apologize at this time citizen portal is down and under construction. We thank you for your patience while we work on improving this item.